Shipping and delivery Policy
Shipping and Delivery Policy
This page explains Kedos shipping and delivery policies and what to expect from the service.
Kedos ships products directly from Moreno Valley CA, 92553) via USPS or UPS. We offer delivery anywhere in the United States. We also ship to PO Boxes (see Shipping to PO Boxes).
All orders are processed for shipping within a 24-48 hours window (except during weekends or US holidays).
Any applicable taxes and discount coupons are added toward the total order, not shipping cost.
Domestic Shipping
Free Shipping
We offer free domestic shipping on orders totaling $79 or more EXCEPT when shipping to Alaska, Hawaii, PO. In addition, required signatures upon delivery are an added cost associated with the free shipping policy.
Real-Time Shipping Rates
Orders that do not qualify for free shipping have shipping costs calculated based on the order weight and distance from our Moreno Valley, CA location. You may choose UPS or USPS as your shipping carrier. ups Ground services can take 1-7 business days to arrive - not including processing time from our location.
Require Signature Service
If you are worried about lost packages during delivery we recommend adding a signature upon delivery option for an extra layer of protection. This type of service entails that a package you ordered will first need to be directly signed for by someone at the delivery address only. If no one is available to sign, the carrier will attempt redelivery of the package on another date. Note that we are not responsible for any lost packages during the delivery handling process. You must contact the carrier directly to request support and refund. If no solution has been settled, please feel free to contact ushttps://sukli.com/pages/contact-us.
Shipping to PO Boxes
Shipping to PO Boxes is available but you must select USPS as the shipping method at checkout. Additional charges may apply.
International Shipping
International shipping and handling is processed through USPS. Costs are calculated in real-time at checkout based on the order weight and distance from our Moreno Valley, CA location.
Order Tracking
When shipping with UPS or USPS, an order confirmation will be emailed to you which will include a tracking number. You may use the tracking number to check your orders progress at UPS.COMhttp://UPS.COM or USPS.COMhttp://USPS.COM, as applicable to your delivery method.
Products Damaged or Shipped in Error
Although deliveries are packaged very carefully, damages can sometimes occur in transit and mistakes are sometimes made. Please see our Return Policy. Wrong Shipping Information
Wrong Shipping Information
Kedos delivers to the shipping address that you specify when you place your order. Kedos is not responsible for incorrect information provided to us. A minimum $9 Change of Address fee will be charged if you change your shipping destination after your package is in transit. If your package has already been delivered, there will be additional charges for package pick-up and re-delivery. Additional charges may apply if the package is redirected, an address is incomplete (with the exception of zip code which we can determine) or the wrong shipping sector was entered at the time of order. We are not responsible for shipping charges for packages returned due to missing or wrong information.